Guide to Closing Your Smokos Account

How Account Closure Works At Casino Smokos

We handle account closure requests through our support channel, not through a self-service toggle in the cashier. At Casino Smokos, a closure request is sent to responsible@smokos.com, and our team processes it once account and payment ownership checks are confirmed, as required under our verification policy.

What Happens To Your Balance

Any real-money balance in your account remains yours, but a bonus balance follows our bonus policy: it expires 5 days after activation unless an individual promotion states a different period. If the account is closed before that window ends, the unused bonus balance is forfeited along with it.

Wagering tied to an active bonus usually sits at 40x, and individual promotion terms can set their own figure. Slot play counts 100% toward that wagering, subject to excluded games, while live casino play counts only 10%, and bonus balance cannot be used on sports or esports betting at all. Closing an account mid-wager ends that progress.

Steps To Request Closure

We ask every player to follow the same short process so that real balances and verification are handled correctly before the account is deactivated.

• Withdraw or confirm your real-money balance first, since closure can affect pending bonus funds.
• Email responsible@smokos.com stating that you wish to close your account.
• Expect identity and payment ownership checks, since our verification policy applies to closure requests the same as it does at account opening.
• Note that any bonus balance still inside its 5-day activation window is forfeited once the account is closed.
• Check your current offer terms on our bonuses page before requesting closure, since individual promotions can set their own expiry and wagering figures.

Can A Closed Account Be Reopened

We do not publish a fixed reinstatement procedure, so any request to reopen a closed account would again go through responsible@smokos.com and the same ownership and identity checks that apply to a first-time signup. If you simply cannot sign in rather than wanting to close the account, that is a different situation and is covered separately on our sign-in page.

Before requesting closure, it is worth reviewing your payment setup. We work with Visa, Mastercard, bank transfer and Apple Pay, and withdrawing any real balance through one of these methods ahead of closure avoids complications once the account is deactivated. Full method details sit on our payments page.

If a bonus is still active, closing early means losing whatever wagering progress has been made under the usual 40x requirement, so finishing or forfeiting that offer deliberately is often simpler than letting closure cancel it by default.